SHIPPING

THERE MAY BE LOCAL TAXES AND IMPORT DUTIES FOR YOUR ORDER DEPENDING ON THE DESTINATION, YOU WILL BE REQUIRED TO PAY THEM TO THE COURIER AT DELIVERY. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION ON THAT SUBJECT. YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED FROM OUR WAREHOUSE, APPROX. 7 BUSINESS DAYS FROM ORDER DATE. OUR WAREHOUSE IS CLOSED ON HOLIDAYS. PLEASE PLAN ACCORDINGLY SINCE WE ARE NOT ABLE TO DELAY SHIPPING TIMES.

IMPORTANT

EPICENE IS NOT RESPONSIBLE FOR ANY ACTIONS TAKEN BY CUSTOMS DURING DELIVERY, BUYER IS RESPONSIBLE FOR ANY CUSTOMS CHARGES THAT MAY BE APPLIED TO THE PACKAGE. SHOULD YOU REFUSE YOUR ORDER AT THE TIME OF ARRIVAL OR SHOULD YOU REFUSE TO PAY THE CUSTOMS FEES WHEN YOUR ORDER ARRIVES, THE SHIPMENT WILL BE RETURNED TO THE VENDOR AND WE WILL BE CHARGED THE CUSTOMS FEES PLUS RETURN SHIPPING COSTS, IN THE CASE A BUYER DID NOT CLAIM THE PACKAGE EPICENE DOES NOT SEND REPLACEMENTS.

RETURN POLICY

OUR ONLINE STORE GLADLY ACCEPTS RETURNS AND REFUNDS UNWORN AND UNDAMAGED PRODUCTS.PLEASE E-MAIL INFO@EPICENE.CO WITH YOUR ORDER NUMBER AND SEND THE PIECES WITH A SHIPPING SERVICE OF YOUR CHOICE AND AT YOUR EXPENSE TO OUR WAREHOUSE. THE PACKAGE MUST REACH OUR WAREHOUSE WITHIN 14 DAYS. THIS TIMEOUT STARTS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU. ANY DUTIES, TAXES AND FEES YOU HAVE PAID FOR THE DELIVERY OF THE PURCHASED PRODUCTS SHALL NOT BE REFUNDED. MAKE SURE THE MERCHANDISE YOU RETURN IS NOT USED, WORN, WASHED OR DAMAGED; TAGS ARE ATTACHED AND IN ITS ORIGINAL PACKAGING. OTHERWISE, THE PACKAGE WILL BE SENT BACK TO YOU WITH NO EXPENSE. IF YOU DO NOT WISH TO RECEIVE THE PRODUCTS, WE SHALL BE ENTITLED TO KEEP THE PRODUCTS AND WITHHOLD THE AMOUNT ALREADY RECEIVED. FOR YOUR RETURN TO BE PROCESSED, PLEASE ALLOW 3 TO 7 BUSINESS DAYS BEGINNING FROM THE ARRIVAL OF YOUR PARCEL TO OUR WAREHOUSE. PLEASE NOTE THAT FOR SECURITY REASONS, WE CANNOT REFUND A CREDIT CARD THAT IS DIFFERENT FROM THE ONE USED FOR THE PURCHASE.